About us
People who love service.
We founded hey contact heroes because we're convinced: customer service isn't a cost center — it's a company's strongest growth lever.
We founded hey contact heroes because we're convinced: customer service isn't a cost center — it's a company's strongest growth lever.
Founded in Hamburg, grown around one idea: what if outsourcing didn't feel like outsourcing — but like the best team you ever had?
Today our heroes work remote-first across borders: onshore in Germany, nearshore in Europe, offshore worldwide. Connected by one culture, modern technology and the ambition to turn every customer contact into a great experience.
Behind every ticket is a human being — on both sides. That's why we treat customers and heroes with equal respect.
Open KPIs, honest advice, clear pricing. If something isn't working, we say it first — with a proposed solution.
We test new technologies before they become standard — and keep only what truly helps your customers.
The faces behind hey contact heroes — representing all the heroes in action.
Founder and CEO — drives the heroes' vision, growth and partnerships.
ben@hey-contact-heroes.de LinkedIn profile
Develops new business and wins new talent as a recruiter.
alina@hey-contact-heroes.de
Owns People & HR — from personnel topics to the heroes culture.
annett@hey-contact-heroes.de
Heads planning & steering — forecasts, scheduling and real-time management.
brian@hey-contact-heroes.de
Manages client projects with heart, clarity and clean KPIs.
fjolla@hey-contact-heroes.de LinkedIn profile
Supports project steering and development as junior project lead.
janina@hey-contact-heroes.de
Keeps the management team's back free — organizing, coordinating, staying on top of things.
josephine@hey-contact-heroes.de LinkedIn profile
Shapes the visual world of hey contact heroes as media designer.
lasse@hey-contact-heroes.de LinkedIn profile
Heads project management and owns the success of all ongoing client projects.
maria@hey-contact-heroes.de
Runs office management and recruits new heroes for the team.
paulina@hey-contact-heroes.de
Co-founder and CEO — responsible for strategy and building strong client relationships.
roman@hey-contact-heroes.de LinkedIn profile
Supports smooth service operations as junior operations manager.
stefanie@hey-contact-heroes.de
Leads day-to-day operations and makes sure every project performs reliably.
susann@hey-contact-heroes.de LinkedIn profile
Manages client projects from onboarding to optimization — close to team and client.
vanessa@hey-contact-heroes.de LinkedIn profile
Manages client projects with a firm eye on quality and satisfaction.
yvonne@hey-contact-heroes.deOur headquarters sits in the heart of Hamburg's HafenCity — where tradition meets the future. Just like our service.
As a client or as a new hero on the team — we'd love to hear from you.